Terms And Conditions

Website Information Disclaimer

The information published on this website is provided for the use of its visitors. While every effort has been made to ensure technical and factual accuracy, errors or omissions may occasionally occur.

No guarantee is given regarding the accuracy, completeness, or timeliness of the information contained on these pages.
Physio & Pilates Clinic reserves the right to amend or update website content at any time without notice.

Physio & Pilates Clinic accepts no liability for any loss, damage, or inconvenience arising from reliance on information contained on this website.

We do not warrant that this website, its content, or any linked websites are free from viruses or other harmful components. Visitors are responsible for implementing their own virus protection and security measures. Physio & Pilates Clinic excludes all liability for any damage caused by viruses or electronic transmission.

Participation & Health Responsibility

By booking and attending any in-studio or online class, private session, or course, you confirm that:

You are medically fit to participate in physical exercise
You have disclosed all relevant medical conditions, injuries, pregnancy, or physical limitations prior to participation
You understand that participation is at your own risk

Clients agree to follow all instructions provided by the instructor.
Physio & Pilates Clinic is not responsible for injuries or adverse outcomes resulting from failure to follow guidance or failure to disclose relevant health information.

Online Classes

For online sessions, clients are responsible for ensuring:

Adequate space and a safe environment
Suitable equipment (if required)
A stable internet connection

Please note that hands-on corrections cannot be provided during online sessions. Participation is at the client’s own risk.

Online classes are not suitable for individuals with new injuries, acute pain, or medical conditions unless cleared by a qualified healthcare professional.

Cancellations & Late Cancellation Policy

All sessions must be cancelled at least 24 hours in advance, either in person, by telephone, or via WhatsApp.

Cancellations made within 24 hours of the scheduled session will be treated as late cancellations
No-shows and late cancellations will be charged in full

For blocks, memberships, private sessions, and online sessions, the session will be deducted from the package or charged at full rate.

This policy applies to all sessions, including in-studio and online classes.

Memberships & Class Packages

Opening Sale offers must be booked within two weeks and may only be purchased once per individual (unless purchased as a gift)
Memberships allow one session per day, unless otherwise stated in the plan
One month’s notice is required to pause or cancel a membership
Memberships may be frozen for up to three months for a £30 fee
Expired class blocks may be extended by one month for a £30 fee
Unused sessions do not carry over beyond the package or membership period unless stated otherwise

Children & Young Clients (Ages 6–16)

Children aged 6–16 may only participate with:

Written consent from a parent or legal guardian
A completed health and medical assessment form

By signing the waiver, parents or guardians confirm that:

The child is medically fit to participate in physical activity
All relevant medical information has been disclosed
They accept responsibility for the child’s participation

Physio & Pilates Clinic reserves the right to refuse participation if a class is deemed unsuitable for the child’s age, ability, or physical condition.

Payments

All payments are non-refundable and non-transferable, except where required by law or at the discretion of management
Payment must be made in advance to secure a booking
Clients may not attend sessions (including online, private, duet, or corporate sessions) without prior payment

Accepted payment methods:

Credit & Debit Cards (£2.50 processing fee)
American Express (£4.50 processing fee)
Bank Transfer
Cash

Physio & Pilates Clinic is not VAT registered.

These Terms & Conditions apply to all services, including in-studio, corporate, home visits, courses, workshops, and online sessions.

Refund & Credit Policy

We do not offer refunds, transfers, or exchanges
In exceptional circumstances where Physio & Pilates Clinic cancels a session (e.g., illness, injury, or studio closure), credit may be offered at management discretion
For one-off events or workshops where credit is not appropriate, refunds may be considered minus an administration fee

Parent Consent Form

Assessment Form

Health Declatation